Frequently Asked Questions (FAQ)

Here are the questions mostly asked by shareholders, partners and people whom work with.

- - Virgin Gold Mining Corporation (VGMC) is an investment holding company that ventures into the gold and precious metal mining and exploration industry.
- - Virgin Gold is based in Panama, an international offshore tax-free financial center.
- - Virgin Gold currently operates in parts of Africa and South America and is focused on growing shareholders’ value through joint ventures, acquisitions, exploration and the development of potentially large-scale gold and precious metal mining projects.
- - Virgin Gold utilizes various offshore vehicles to facilitate its onshore business operations and stake-holding. This means that we are able to generate maximum revenue and legitimately pay tax-free dividends to our shareholders.
- - Virgin Gold is owned by two groups of shareholders, normal and preferred. Virgin Gold is managed by an Executive Board headed by the newly appointed Chief Executive Officer, Mr. Kenneth Elinger since August 2011. The Executive Board reports to the Board of Directors which oversees the company’s financial statement, operations and future planning.
- - We maintain an administrative office in Panama City, Panama and operate a Premier Shareholder’s office in Dubai, United Arab Emirates to service our premier shareholders. We also have a few other corporate regional offices onshore that are not available to the public.
- - If there is a necessity, we may do so in the future.
- - All necessary corporate and shareholder information is available at our website. All shareholders must thoroughly read the entire FAQ in order to fully understand how to operate a shareholder account, understand the complete business flow of Virgin Gold and resolve any arising issues by themselves.
- - Virgin Gold is currently undergoing an exercise that issues fresh Convertible Preferred Stocks (CPS). It invites willing investors worldwide to participate in this offering exercise. CPS are shares with conversion prices named at issuance, so they can be converted to the company's common stocks at the set rate. Virgin Gold CPS holders will receive fixed monthly dividends and reserve full rights to convert their stocks into common stocks. This can be done by paying 50% of the price difference between their CPS subscription price and IPO price when Virgin Gold launches an Initial Public Offering (IPO) or reserves a take-over listing. For example, if a Virgin Gold CPS holder subscribed his/her CPS at $2.00 and the IPO offering price is $10.00; he/she will then need to pay 50% x (10.00 – 2.00) = $4.00 per share in order to convert his CPS to public listed common shares.
- - Subject to the listing terms and conditions, we will refund to you the full amount of monies equivalent to our latest CPS price, prior to listing.
- - Virgin Gold CPS holders are entitled to a fixed monthly dividend payment as agreed at the time of subscription, are able to enjoy appreciation of Virgin Gold share value (capital gain) and have a gold trading margin for holding/trading paper gold position.
- - Potential investors should consult local professional financial and legal advisors to obtain advice in relation to their country’s financial regulations before subscribing to Virgin Gold CPS or referring potential shareholders.
- - The minimum and maximum amount of shares that you can subscribe to is from 1,000 to 999,900. The minimum amount may be raised from time to time but the maximum amount is fixed by CPS subscription Terms and Conditions.
- - You may begin subscribing to CPS once you have credits in your credit account. You can do so by logging on to your online shareholder account. Click on the "1.0 Account" link, and then "1.11 Subscribe Shares". Indicate the number of shares you wish to subscribe to. The amount of credits needed for subscription is equal to the number of shares multiplied by the price per share. To learn more about "Credit Top Up" within your credit account, please log in to your shareholder account and go to "1.14 Credit Top Up"
- - Your return is in the form of dividends in troy ounce(s) of gold and will be credited to your gold account each month. If you subscribed to Virgin Gold CPS on the 3rd of January, you will receive your dividend on the 3rd day of each month. On months when there are no 29th, 30th and 31st days, your dividend will be paid on the next payment day (on the 1st of the following month)
- - Preferred Stock holders will have their dividend amounts fixed upon subscription to their shares. If the dividend offered/agreed upon subscription was 1 ounce per 10,000 shares, they will then receive 1 ounce as agreed.
- - All Virgin Gold CPS dividends are credited in the shareholder’s gold account.
- - As a gold-stake mining company, it is natural that returns come in units of gold. Returns being paid in gold also help in safeguarding the interests of both the company and our shareholders. Please refer to the link "Our Investors"---> "Risk Factors" at our website for more information.
- - Shareholders may unsubscribe their purchased shares after 45 days from the initial subscription date.
- - No. After requesting un-subscription, a shareholder must wait 3-5 working days for our administrative staff to process and approve the request.
- - You must wait 45 days after your un-subscription request has been approved by the company to be reimbursed.
- - Forty five (45) days after approval, credits equivalent to your un-subscription amount minus any miscellaneous charges will be transferred to your credit account.
- - To date no administrative charges have been imposed.
- - When a shareholder subscribes to Virgin Gold CPS, the money is put to good use in order to generate good returns to shareholders for the long run. Virgin Gold as a business corporation invests its shareholders’ money into income generating operations. Such operations do not generate returns overnight and absolutely cannot be interrupted only because some shareholders want to pull out of their investment. Un-subscription is a disruption to corporate financial planning and management. Un-subscription of shares by a shareholder means that Virgin Gold has to replace them with new shareholder(s) so that this does not interfere with our ongoing business operations. It therefore takes time to process refunds to shareholders who un-subscription their shares. Virgin Gold does not operate like a bank whereby depositors may transfer their money in and out at their own convenience.
- - Log in to your shareholder's portal; click on the "1.11 Subscribe Shares" link and you will see a list of all your subscriptions. Under the "Action" column you may click on "Un-subscription" for the transaction you would like to un-subscribe.
- - Yes. A shareholder may unsubscribe any amount of shares (smallest amount is 10 shares as our share certificate is issued as a "Ten (10) Shares Certificate"). The minimum amount of CPS that must be maintained in an active shareholder account is currently set at 1,000. This minimum number of shares may be raised in the future.
- - Your Gold Trading account must not have any outstanding/open deals when you unsubscribe your shares. This is because your trading margin is allocated for free using your CPS as collateral. Should you need to unsubscribe your shares, you will need to make sure that your trading account’s unrealized profit/loss is equal to zero.
- - First, if you have any gold trading transaction that is still "Open", you may not be allowed to unsubscribe your CPS until the transaction status is "Closed". Secondly, you may only unsubscribe your shares after a minimum period of 45 days from the subscription date.
- - ONLY purchased Virgin Gold CPS can be unsubscribed. Other classes including Free or Bonus CPS issued by Virgin Gold CPS cannot be unsubscribed.
- - Since your dividend is paid in ounces of gold, you will need to convert your gold units into credit, and then subscribe to more Virgin Gold CPS through your credit account.
- - We are still working on an auto-reinvestment mechanism that could possibly be ready in 2012.
- - Yes, Virgin Gold CPS can be transferred to another active shareholder (shareholder who maintains a minimum of 1,000 Virgin Gold CPS shares). It should also be noted that the transfer of CPS between shareholders is a private arrangement whereby Virgin Gold CPS will not be responsible if one or another party claims that personal payment arrangements or agreements were not fulfilled.
- - First of all, only CPS shares that have been subscribed to for more than 45 days are transferable. To transfer your CPS, log in to your shareholder’s portal; click on the “1.11 Subscribe Shares” link and you will see a list of all your CPS subscriptions. Under the “Action” column you may click on “Transfer” for the CPS transaction that you intend to transfer. Indicate the receiving shareholder ID and number of shares you intend to transfer on the pop-up page and click “Transfer”. Take note that shares can only be transferred to active shareholders (Shareholders with a minimum of 1,000 CPS in their account)
- - No. Share transfers require approval by the Virgin Gold administrative department. Under normal circumstances, it takes 3 working days for share transfers to be approved. Before share transfers are approved, both shareholders and administrative officers have the right to cancel and reject the application.
    There will be a USD10.00 processing fee for this application. Charges will be deducted from the shareholder making the share transfer request.
- - Yes, but before you transfer the shares, you will first need to close all outstanding/open transactions in your Gold Trading account. This is because your trading margin is directly correlated to the amount of shares that you have in your account. Just take note that an active shareholder of Virgin Gold CPS needs to maintain a minimum of 1,000 CPS.
- - If your referred shareholder transfers his/her CPS to another shareholder, your bonus shares will not be affected and you may continue to receive dividends from these bonus shares.
- - If your referred shareholder unsubscribe his/her CPS, your bonus shares will be automatically be returned to the company and dividends will not be paid for these bonus shares.
- - Yes, all shareholders are entitled to receive a copy of the share certificate for all CPS subscribed in the form of an Electronic Certificate (E-Cert). All E-Certs are issued for 10 shares per certificate. To view your E-Cert, go to "3.0 Reports" followed by "3.23 Certificate". Click on "View" and the list of E-Certs will be displayed. Proceed to click on the certificate number to view each E-Cert. Certificates will only be available for shareholders who have authenticated their accounts. For authentication, shareholders must log in and go to "4.21 Submit Supporting Documents".
- - Virgin Gold Shareholder account is an online account that shareholders can use to view transactions for the account linked to their profile. After registering for the service, shareholders will be able to:
    • Subscribe to shares
    • Transfer credits and gold
    • Trade gold positions
    • View and manage dividend payments
    • Access reports and manage other account related transactions
    • Manage their VGmail(e-mail), Mobile login and SMS alert
    • Send/Receive tickets to/from the company
    • Receive news and updates from the company
- - - You may visit our Home page and click on the "Register" tab found at the top of the page. Enter your information into the registration form and click "Submit".
  - - New shareholders are required to be referred by a current shareholder. The referrer acts as a guarantor of the new shareholder. This works similarly as when you apply for financing from global financial institutions. Similarly, a new shareholder must be referred by a current Virgin Gold shareholder in order to open an account with us.
  - - No. Each person is only allowed one individual Virgin Gold shareholder account. Any person found to own various shareholder accounts set-up using different personal identification documents or intermediaries or proxies may risk legal action and having all their related accounts suspended and terminated.
  - - If your application was successful, you will receive a confirmation e-mail informing you of the approval of your application. You will also be provided with a shareholder ID and password that you should use when you log in to your new shareholder account. You may also receive a confirmation SMS sent to your mobile phone, however this notification is not guaranteed due to telecommunication company requirements and restrictions in different countries.
  - - Under normal circumstances, the process will generally take a few minutes. However, complications may sometimes occur and certain applications may take a few days to be approved or rejected.
  - - The auto-generated user ID and password will be sent together to your e-mail address. (Note: If the e-mail does not reach your inbox, please check if it was accidentally placed in your spam/junk folder and if it was, please check the mail as "Not spam/junk".) Similarly, an SMS will also be sent to the registered mobile number, however due to telecommunication company restrictions and protocols, not all SMS will be received.
  - - Please go to our website home page. There you will find a “Contact Us” link which you can use to send us a ticket describing the nature of your problem. Select subject as “1.14 Shareholder Account Registration”. It may take us a few hours to a few days to reply to your enquiries depending on the complication and urgency of your situation.
  - - Technically, shareholders may send their ticket enquiries through our ticketing system using any of the 27 languages indicated on our website. It may take us longer to reply to some languages that our customer service personnel are not familiar with. Whenever possible, we will try to reply in your local language, otherwise we may reply in English. English is the official language of our site and whenever a dispute or misunderstandings arise, the higher management will most likely intervene in English.
- - - - All new shareholders must indicate their current residential address where we may be able to reach them. This address must be supported or supplemented with a proof of address such as utility bills or bank statement.
  - - - Security Questions are a secondary layer of security that is required to safeguard your shareholder account. All shareholders are required to enter answers to 5 chosen Security Questions within seven (7) days of their account registration. Shareholders may be required to answer randomly selected Security Questions in order to complete critical transactions such as credit transfers, credit withdrawals and gold trading.
    - - Log in to your shareholder account, go to ”4.31 Reset Security Questions” and attach both your Identification Document and Proof of Address. Once approved within 2-3 working days, you may reset the new answers to your security questions.
  - - - These are standard documents required by law for Virgin Gold to register you as our shareholder. Without legitimate identification documents, Virgin Gold cannot issue you with the legitimate share(s) certificate. Such procedures also serve to protect the integrity of the corporation and our business as a whole which is in line with standard protocols for all international transactions such as issuing of convertible preferred shares. In the event the security of your account been breached or in the event of any disputes and emergency, such documents go a long way to protect the rightful shareholders' interest.
        An Identification document may be a government ID card or an International Passport issued by your country. Proof of address may be a utility bill (water, electric, gas, telephone) or monthly bank statement. Proof of address must be dated within the last 3 months of your registration date. All your submitted documents are securely saved, stored and protected by our privacy policies.
    - - Log in to your shareholder account, go to "4.0 Profile" and click on "4.21 Submit Supporting Documents". Click on "Choose File" to locate the documents you want to submit from your computer or thumb-drive and click "Save" to confirm.
  - - - A username allows you to easily log in to your shareholder account. You must always keep your username to yourself because no one else but you should know your username. This is a security feature! Once you have selected a “username”, you can no longer log in to your account using your shareholder ID.
    - - You may register for your account username by clicking on the link provided in your account homepage under "Your Pending List(s)", or go to the top menu bar and select "4.0 Profile", and then "4.11 Shareholder Details". Remember that once you have registered for your username, you will need to use the same username to log in to your account instead of using your shareholder ID!
  - - - VGMC Mobile Access is a feature that allows shareholders to access their shareholder accounts through their mobile or smartphones. To access VG Mobile, go to mobile.vgmc.com on your mobile or smartphone browser.
    - - Yes, however all shareholders must log in to their shareholder account in order to activate this function.
    - - Log in to your shareholder account - go to '5.0 Others', followed by '5.23 Mobile Settings'. Check the 'Activate' confirmation box and confirm your selection.
  - - - Log in to your shareholder account and go to "4.41 Register VGmail". This service is currently free of charge and only available to active shareholders. Shareholders who are found guilty of misusing their VGmail to send SPAM mails, pornography, extreme religious and political propaganda and malicious content against any individual or corporation may face legal prosecution from the company and local regulatory authorities.
    - - You may choose your VGmail password while you are setting up your VGmail, we strongly suggest that you choose a different password from your VGMC shareholder account password.
        The VGmail password and VGMC shareholder password are independent of each other. If you change your VGMC shareholder account password, your VGmail password does not change and vice versa.
    - - No, currently we do not allow e-mail username to be same as your VGMC shareholder account username. Your e-mail username will be known to many but your account username should only be known to you. If you choose both to be the same, many people will know your account username and if they can guess your password, your account security will be breached.
    - - Please visit www.VGmail.com.
  - - - VGpass is a downloadable security device that is used for critical transactions in the Virgin Gold shareholder’s account such as Credit and Gold Transfer, change of personal information and gold trading. Click here to see an example of a VGpass.
    - - Log in to your shareholder’s account; go to "4.32 VGpass Application". To apply for a VGpass you need to answer two (2) security questions correctly. Once we receive your application, you must wait between 48-72 hours before your application is approved. Once approved, you may log in to your shareholder account and go to "4.35 – VGpass Download".
    - - No. The VGpass is only available once for download. We strongly recommend that shareholders download their VGpass onto a new thumb-drive that does not contain other documents and will not be used for other purposes other than storing your VGpass. Once downloaded, Virgin Gold will send you a password to open your VGpass to your registered mobile phone. Once opened, we recommend the shareholder print the VGpass and keep it safely. For those who download their VGpass onto a computer, we strongly suggest that after printing the physical VGpass, the shareholder delete the file from his/her computer in order to further protect the security of the VGpass. For those who download the VGpass onto a thumb-drive, please keep it safely and do not use the thumb-drive for any other purposes.
    - - VGpass is offered for free to all shareholders for the 1st time. Every subsequent application will be charged USD30.
    - - No. Shareholders may opt not to apply for a VGpass although Virgin Gold strongly advises shareholders do so. Shareholders who opt not to apply for a VGpass may continue to answer security questions for critical transactions.
    - - Depending on circumstances, this remains a possibility in the near future.
- - - - A credit account is where a shareholder's credits are kept. One (1) credit is equivalent to one (1) United States Dollar (USD). Credits are used for subscribing to Virgin Gold CPS. Trading profits and Group Bonuses are also paid into the credit account. Credits are convertible into gold value/gold account and vice versa at spot gold price. Shareholders are allowed to withdraw credits to their personal bank account whenever required. Shareholders can transfer credits between their accounts with no service charges at present.
    - - You may make an International Wire Transfer to Virgin Gold, transfer locally to our appointed agents in certain countries, or transfer credits from another shareholder to your own credit account.
      - There are 3 steps to be followed carefully:
        Step 1 In your shareholder's account, at the top of the menu bar, choose "1.0 Account" and click on "1.14 Credit Top Up". In countries with local transfers available, shareholders have the option to choose between local or international, but in most countries only International Wire Transfers are available. Complete all required details and click on "Submit".
        Step 2 A ticket with wire/local transfer instructions will be sent to you. It can be viewed on the main page of your shareholder account. You may make the wire transfer at the bank with the information in the ticket. For International Wire Transfer, please always send approximately USD30 extra for co-responding and receiving bank charges as we will only credit to your account the exact amount we received (not the amount you send).
        Step 3 Once you have made the payment transfer; attach the wire/local transfer slip to the same ticket for verification by our finance department. Once we have received payment, the funds we received in USD will be credited to your credit account. You may now proceed to subscribe to Virgin Gold CPS.
      - It normally takes three (3) to five (5) days from the value date of your transfer to reach our designated bank account. However, in many cases whereby the sending bank delays in sending the funds, the co-responding banks delay in approving the transaction and/or the receiving bank delays in crediting the fund; it may take up to 10 working days for funds to arrive. Once the wire transfer reaches our designated bank account, credits will be transferred to the shareholders as soon as possible.
      - We credit the entire amount we receive in our designated bank account to your Virgin Gold credit account. The difference may be due to sending bank charges, co-respondent bank charges, receiving bank charges and sometimes a shareholder may not be sending in USD, thus losing in exchange rates.
      - The exchange rate between local currencies and USD is based on daily interbank exchange rates.
      - You may expect credits in your account within 24-48 hours. In some circumstances such as local public holidays, duplication of similar transactions, unclear attachments and suspicious transactions, it may take three (3) to five (5) working days for approval.
      - We strongly suggest that you follow our designated fixed amount in order for faster approval and to further avoid any potential mix-ups and confusions. Please always remember to add USD30.00 to your International Wire Transfer for intermediary and beneficiary bank charges.
    - - Shareholders may withdraw monies from their credit account by requesting an International wire transfer or local bank transfer/cash deposits to their personal bank account anywhere in the world.
      - The credit withdrawal function is currently available on Saturdays. In the future, credit withdrawals may only be processed on the 15th and 30th of each month. Such frequencies are already much better compared to public listed corporations which pay dividends quarterly or annually.
      - Virgin Gold is a business corporation that focuses on returning the highest possible dividends to its shareholders by placing the shareholders’ CPS subscription monies into income generating activities. Cash-flow management is a vital part of Virgin Gold’s financial planning. Virgin Gold is not a bank and will not act like one whereby account holders may deposit and withdraw funds 24/7. Allowing shareholders to withdraw credits every week is already a privilege many corporations, especially public listed ones, cannot afford to do. In the future, we may only make credit withdrawals available twice per month.
      - It normally takes between five (5) to ten (10) working days for the withdrawal to reach your bank account, though this also depends on the processing speed of co-responding and receiving banks.
      - Please log in to your shareholder’s account, go to “5.31 Ticketing”, open a new ticket and select the subject “1.15 Credit Withdrawal” and describe the nature of your problem/circumstances.
      - At the moment, there is no fee incurred on withdrawals however all outgoing wire transfer charges will be deducted from the beneficiary.
      - For each withdrawal request, the minimum amount is USD500 and the maximum amount USD50, 000. You may make multiple withdrawal requests if you have more credits to withdraw.
      - For International credit withdrawals, an International Wire Transfer will be sent to your designated bank account. Processing time will usually take longer and in some cases wire transfers may be held up by co-responding banks for a period of one to two weeks. For local credit withdrawals, only available in certain countries, your credits are converted at the daily interbank exchange rate into your local currency and either transferred or cash deposited into your designated local bank account.
      - The Office of Foreign Assets Control (OFAC) of the US Department of Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the United States. OFAC acts under Presidential national emergency powers, as well as the authority granted by specific legislation, to impose controls on transactions and freeze assets under US jurisdiction.
        Some of our shareholders, especially those of Islamic faith with Muslim and Iranian originated names, have time and time again had their wire transfers held up under OFAC. Some shareholders’ wire transfers were held up as their names resemble those black listed by the U.S. Federal Bureau of Narcotics.
        This is a rather unfortunate situation and it is neither the fault of the shareholder or Virgin Gold. We can only advise the affected shareholder to be patient as it normally takes a few weeks to resolve such a situation.
      - We usually propose to shareholders’ whose wire transfers are held up under OFAC to accept alternative transfers such as local transfers or initiate another wire transfer using another currency such as Euro, CHF, HKD or SGD (other than USD). It should be noted that once a wire transfer has been held up under OFAC, funds may only reach the particular shareholder’s bank account or be refunded to us after three (3) to four (4) weeks. Once the funds have been returned to us, we will propose alternative solutions to the affected shareholder. Shareholders facing such a situation are urged to be patient and understanding.
    - - A Beneficiary bank account is a shareholder's personal bank account where credit withdrawals for both local and international wire transfers will be sent. This registration is necessary before you can request credit withdrawals. We require shareholders pre-register their bank account(s) so that our finance department can verify bank details before withdrawal requests are made. The Beneficiary Bank Registration account is to shorten the credit withdrawal processing time and prevent mistakes by both parties.
      - It normally takes between 2-3 working days to be approved or rejected.
      - Maximum - five (5) bank accounts.
      - Third-party accounts cannot be accepted as beneficiary bank accounts because you subscribe to your CPS using your personal name. Dividends cannot be paid to a third party. This is also in compliance with the International Anti Money Laundering and Terrorism Law/Act practiced globally.
    - - Yes, shareholders may transfer their credits to other shareholders using the "1.12 Balance & Transfer" module located in the "1.0 Account" section of their shareholder accounts. Credits transfers between shareholder accounts are executed in real time.
      - The minimum transfer amount is 1.0 credit and the maximum is 100,000 credits per transaction. There is currently no charge levied for internal credit transfers between shareholders.
      - A shareholder must either answer a security question correctly or if the shareholder has activated his/her VGpass, he/she must provide the correct response passkey before a transaction can take place.
    - - This option allows shareholders to convert their credits to gold at any time with real-time gold conversion rates. Some shareholders may wish to convert credits (USD) into gold (oz.) when they expect a rise in the gold price. Gold units can also be converted back to credits at any time.
    - - Once you have credits in your credit account, you may start subscribing to CPS. Log in to your shareholder account, click on "1.0 Account" and then "1.11 Subscribe Shares". Indicate the number of shares you wish to subscribe to. The amount of credits needed for your subscription is equal to the number of shares multiplied by the price per share.
    - - We do not accept any "e-currency" such as Liberty pay, PayPal, e-gold and others because our policies require us to identify the source of funds coming from all our shareholders. We only accept payment through International wire transfers or appointed local agents in certain countries.
      - Due to strict regulations on International Money transfers, VGMC decided to appoint proven and reliable third parties to accept payments and execute transfers on behalf of the company. If this were not the case, shareholders would be asked to provide their source of funds and tax records. The arrangement to appoint third parties is to provide convenience to shareholders and further protect the company.
- - - The Gold Account is where the shareholder's gold is kept. Gold account denomination is in troy ounces (oz.) Dividends are paid in ounce(s) of gold depending on the number of shares subscribed by a shareholder. Gold is freely convertible into monetary value/credit account and vice versa at the spot gold rate (XAUUSD). Gold can also be transferred to another shareholder’s gold account. Account to account transfers can currently be made between shareholders in real time with no service charge.
  - - You can increase your gold balance by converting your credits to gold.
  - - Yes. A shareholder may transfer their gold to other shareholders using the "1.21 Balance & Transfer" module that is located under "1.0 Account" at the top of the page. Account to account transfers between shareholders can currently be completed in real time with no service charge.
  - - You may convert your gold to credit by going to “1.22 Convert to Credit” at real-time spot gold (XAUUSD) conversion rate. You may then request a credit withdrawal to your bank account(s).
- - - A Trading account is where shareholders trade and hold gold positions for medium to long-term gains. All shareholders are entitled to a trading margin equivalent to 1 time (1x) their share subscription’s monetary value. If you subscribe to 100,000 VGCPS at 2.00 per share = $200,000; you are entitled to a USD200,000 trading margin in your gold trading account.
  - - As described above, the gold trading margin is a complementary feature for all shareholders and is measured based on the amount of monies paid to subscribe to Virgin Gold CPS. Therefore, the only way to obtain a higher trading margin is to subscribe to more Virgin Gold CPS.
  - - Yes. Our real time spot gold feeds ensure that you get up-to-date gold prices.
  - - The minimum bid size for gold trading is 0.01 oz.
  - - No, there isn’t. Although this is a very common market practice, our business philosophy does not include selling what we do not own.
  - - Real loss will only incur when you decide to sell your position at a price lower than your purchase price. However if you sell your position at a loss, credits will be deducted from your credit account.
  - - When you sell your positions at a gain, your profits will be credited to your credit account immediately.
  - - The Gold Trading “transaction fee” is an administrative charge currently set at USD1.00 per buy and per sell trade. The Transaction Fee is deducted immediately after every "Buy" and "Sell" trade from the shareholder's credit account.
  - - A rollover charge is an administrative charge for keeping paper gold overnight. The rollover charge rate is available on the gold trading page. The rollover charge at Virgin Gold may range between USD0.30 to USD1.50 per troy ounce per day. The rollover charge will be deducted from your credit account when you close your trade and only applicable if there is at least one day difference between your buy and sell trade. No rollover charge will be imposed for same day trading. Our trading date is set to GMT 00:00 (server time).
- - Group structure is a diagram in your "2.12 Group Structure" shareholder’s account that displays your group's organizational structure. It helps keep you up-to-date with the latest subscription developments taking place within your own group.
- - Click on the lowest level icon and the lower parts of your group will be displayed. To return to the top, click on the icon at the very top.
- - Placement setting is a feature that allows you to place shareholders directly referred by you under any shareholder account within your own group before they subscribe to any CPS. This feature enables you to achieve higher group bonuses by helping you fulfill specified requirements.
- - A default setting is the default placement setting for any of your newly referred shareholders. A custom setting is a case specific placement setting whereby you have the rights to set the placement of your referred shareholders before they make their initial (1st) CPS subscription anywhere under your own organization structure. To reset both your default and custom placement setting, please log in to your shareholder account and go to "2.13 Placement Setting". Please be reminded that you may only set the Custom Placement setting after your newly referred shareholder(s) have signed up but have yet to make their initial (1st) CPS subscription. No request for placement changes will be considered thereafter.
- - A referral structure in “2.22 Referral Structure” of your shareholder’s account displays your entire referred shareholders organization structure.
- - You can provide them with your shareholder ID and guide them to the registration page on our website. You can also choose to register on their behalf from your own shareholder account by choosing "2.0 Organization" from your top menu bar followed by "2.31 Register New Shareholder".
- - - - Go to the Shareholder Account login page, click on "Forgot Your Password" and a new window will appear. You will then be required to key in either your username or shareholder ID and primary or secondary registered e-mail address. Your temporary new password will be sent to your registered e-mail.
    - - A "temporary new password" is a password randomly generated by our system that allows for one time login and will expire if not used within 24 hours. A shareholder using this “one time temporary password” MUST immediately reset his/her password the moment he/she logs in.
    - - Go to "Contact Us" to send a ticket describing your situation. Our support team will communicate with you to determine your situation and work with you to resolve your problem. However, due to account security considerations, it may take a few weeks to resolve this situation.
    - - No, we will only liaise with the account holder on security matters such as password, e-mail, mobile number, username and personal details.
    - - Log in to your shareholder account and go to "4.12 Change Password". A password must consist of eight (8) alphanumeric characters with at least two characters being letters or numbers. Symbols such as "#" or "*" are not allowed to be a password character.
  - - - Log in to your shareholder account and go to “4.43 Forget VGmail Password”. You are allowed to reset a new VGmail password by answering security questions correctly or keying in the correct VGpass passkey. We strongly suggest that you set a different VGmail password that is not the same as your VGMC shareholder account password.
  - - - Log in to your shareholder account and go to “4.34 Forget VGpass Password”. Answer two security questions correctly and your current VGpass password will be sent by SMS to your registered mobile phone. A service charge of USD5.00 will be applied.
  - - - Go to the Shareholder Account login page, click on "Forget Username" and a new window will appear. You will be required to key in your Shareholder ID and registered primary or secondary e-mail address, and then your VGMC shareholder account username will be sent to your registered e-mail.
  - - - Log in to your VGMC Shareholder account and go to “4.42 Retrieve VGmail Username” and answer the security questions or key in your VGpass correctly. Your VGmail username will be retrieved and shown on the page.
- - - Our login security protocol will automatically suspend your account for 2 - 4 hours when you repeatedly log in using the wrong username/shareholder ID and password combination.
  - - For security reasons, each shareholder’s account may only be logged in from one PC/Notebook/IP at any one time. The system will not allow for multiple logins for each shareholder’s account. Sometimes a shareholder forgets to log out or accidentally closes the browser or the internet line may have broken down without logging out prior to such occurrence. This will result in the message above. A shareholder only needs to wait for a period of 15 minutes and then try to log in again. The problems should be resolved by then.
- - - You can register your account username via "4.11 Shareholder Details". Make sure you check the availability of your chosen username before you save your account details at the end of the page.
  - - No, your shareholder account can function normally even if you do not set up the account username.
  - - The username you choose will enable you to remember your login ID conveniently. Your username should be kept only to yourself because a login username is a primary security tool. No one other than yourself should know your shareholder account username. You will need to let others know your shareholder ID when you refer them to VGMC, but not your username.
  - - No, you may only log in to the shareholder account with your username once it has been set up.
- - - Not allowed. A shareholder ID is a permanent non-changeable ID.
  - - A complete change of name is not allowed. A shareholder may apply for minor corrections due to spelling errors via "4.13 Update All Details".
  - - Subject to approval, a shareholder may apply for such changes via "4.13 Update All Details"
  - - Log in to your shareholder account and go to "4.11 Shareholder Details" to change your salutation.
  - - Subject to approval, a shareholder may apply for such changes via "4.13 Update All Details"
  - - Subject to approval, a shareholder may apply for such changes via "4.13 Update All Details"
  - - A VGmail username is non-changeable.
  - - A shareholder may apply for such changes via "4.13 Update All Details"
  - - Subject to approval, a shareholder may apply for a new VGpass via "4.32 VGpass Application". The first application is free of charge for all shareholders but subsequent applications will be charged USD30.
  - - The VG Security token is currently not available.
  - - The shareholder account username is permanent and non-changeable at the moment.
- - - A VGpass is a simple security tools introduced by Virgin Gold to further protect our shareholder’s online account transactions. A VGpass is an algorithm table that is randomly generated for each shareholder specifically. When a shareholder needs to carry out any critical transaction, he or she needs to key in the required alphanumeric characters contained in his/her VGpass. Click HERE to see an example of a VGpass.
  - - Log in to your shareholder account and go to "4.32 VGpass Application". Answer the security questions correctly and proceed with your application. For security reasons, you need to wait 3 days for your VGpass application to be approved. If you are applying for the second time or more, your last VGpass is no longer workable.
  - - If your application is approved, your VGpass will be available for download via “4.35 VGpass Download” on the 3rd day of your application. You may only download this VGpass once. Virgin Gold strongly suggests that shareholders download their VGpass to a thumb drive (not to a personal computer or notebook). Use a brand new thumb drive and keep the thumb drive in a safe place, not accessible by others.
      Once you download your VGpass, your VGpass is no longer available at “4.35 VGpass Download”. At the same time, an SMS containing the password for your VGpass will be sent to your registered mobile phone.
      The VGpass will be in a password enabled PDF format. You may only open your VGpass using the password that has been sent to you via SMS. Print out your VGpass, cut the edges as suggested and laminate your VGpass. Keep the physical copy of your VGpass in a safe place like your wallet so that it is always available to you when you need to use it. DO NOT show your VGpass to others even in a business presentation, since as soon as others know your VGpass passkey combination, your VGpass is no longer secured. Click HERE to view a sample VGpass.
      Write down your VGpass password and keep it in a safe place together with your thumb drive that contains your VGpass so that you may print it out again should the need arise.
  - - Log in to your shareholder account and go to "5.31 Ticketing" to send us a ticket by choosing ticket type "1.12 – VGpass". Your VGpass password will be resent to your registered mobile phone within the next 24 hours.
  - - Log in to your shareholder account and go to "4.34 Forget VGpass Password". Answer two security questions correctly and your current VGpass password will be sent by SMS to your registered mobile phone. A service charge of USD5.00 will be applied.
  - - There are many bad and irresponsible people out there who know you have a good investment in Virgin Gold and want to steal your money. Some of them may even be your friends and relatives. These people may plant Trojans and viruses into your personal computers and notebooks when they ask you to download some materials or when you visit some internet sites. If you keep your VGpass in your personal computer or notebook, they may be able to retrieve your VGpass. Though they will not be able to open your VGpass and print it out because they do not have your VGpass password, its best that you store your VGpass in a thumb drive and keep it safely from others.
  - - Shareholders can choose to continue answering security questions for critical transactions or use a VGpass instead. Once a shareholder decides to use a VGpass, he or she must continue using the VGpass. If the VGpass is lost, he/she must request a new one. The first application is free of charge and subsequent applications will be charged USD30.
  - - Log in to your shareholder’s account and go to "4.32 VGpass Application". Follow the step by step procedure to apply for a new VGpass. Your application will be approved or rejected within 3 days and you can cancel the application before it is approved. Each application will be charged USD30.
  - - Log in to your shareholder account and go to "4.32 VGpass Application" to apply for a new VGpass. The application will take 3 days to be approved with a USD30.00 charge applied.
  - - A security token is a security device that has a software algorithm installed into a small hardware the size of a computer thumb drive. Many financial institutions give the option to their account holders to own a security token or even make it compulsory to have one to perform online transactions.
  - - Not at the moment.
  - - We are considering and monitoring the situation. If the situation warrants us to do so, we will definitely implement them.
- - - VGMC Mobile Access is a service that allows shareholders to access their shareholder accounts through their mobile or smartphones.
  - - Log in to your shareholder account - go to '5.0 Others', followed by '5.23 Mobile Settings'. Check the 'Activate' confirmation box and confirm your selection.
  - - In your mobile or smartphone browser, go to mobile.vgmc.com.
  - - You will be able to perform CPS subscriptions, credit and gold transfers. You may also view your portfolio, profile and current month information.
  - - Due to security reasons, 3 failed attempts to enter the correct password will result in the deactivation of your VGMC Mobile Access. You will then need to reactivate your mobile module by accessing your shareholder account via a personal computer/notebook and go to "5.23 Mobile Settings".
- - - Log in to your shareholder account and go to "4.41 Register VGmail". This feature is currently free of charge and only available to active shareholders. Shareholders who are found guilty of misusing their VGmail to send SPAM mails, pornography, extreme religious and political propaganda and malicious content against any individual or corporation may face legal persecution from the company and local regulatory authority.
  - - You may choose your VGmail password while you are setting up your VGmail, we strongly suggest that you choose a different password from your VGMC shareholder account password.
      The VGmail password and VGMC shareholder password are independent of each other. If you change your VGMC shareholder account password, your VGmail password does not change and vice versa.
  - - No, currently we do not allow e-mail username to be same as your VGMC shareholder account username. Your e-mail username will be known to many but your account username should only be known to you. If you choose both to be the same, many people will know your account username and if they can guess your password, your account security will be breached.
  - - Please visit www.VGmail.com.Your e-mail address is @VGmail.com.
  - - Log in to your shareholder account and go to “4.43 Forget VGmail Password”. You are allowed to reset a new VGmail password by answering security questions correctly or keying in the correct VGpass passkey. We strongly suggest that you set a different VGmail password that is not the same as your VGMC shareholder account password.
- - - - There are a few steps a shareholder must take in case this unfortunate situation happens:
        • Please log in to your shareholder account and go to "5.31 Ticketing" and "Open a new ticket" by selecting ticket type "1.13 Compromised Shareholder Account ". If you are not able to log in to your shareholder account, please go to "Contact Us" at our website and explain your situation to our customer service support staff.
        • Reformat your personal computer/notebook and restore the latest anti-virus. Stop any log in activity from other computers.
        • Apply to reset security questions and new VGpass.
        • Set up a new primary and secondary e-mail that is registered with Virgin Gold.
        • Change your entire password, including your e-mail and banking passwords.
        Please always remember that if the security of your account has been compromised, the problem always occurs on your side. So you need to take a few painful steps to resolve this problem.
  - - - There are a few reasons a shareholder’s account may be suspended from operation:
        • The account has been hacked or benefited from or is related with credits obtained from unauthorized transactions. In such a situation, please continue to log in to your shareholder account every day and answer all the necessary tickets to help our account investigation. Once you are cleared of any breach of conduct, your account will resume normal operation.
        • There have been more than ten (10) consecutive attempts to provide the wrong answer to security questions. In such a situation, when a shareholder tries to execute critical transactions, he/she will see a message similar to this:
        "Your account function has been suspended until you reset your security questions because there have been ten (10) consecutive wrong answers to your security questions. We apologize for the inconveniences caused. Please go to "4.31 Reset Security Questions" to reset your security questions."
        Once your application to reset security questions has been approved, you may set new security answers and your account will automatically be able to resume normal operation.
        • There have been more than ten (10) consecutive attempts to provide the wrong VGpass passkey. In such a situation, when a shareholder tries to execute critical transactions, he/she will see a message similar to this:
        "Your account function has been suspended until you apply for a new VGpass because there have been ten (10) consecutive wrong answers to your current VGpass passkey. We apologize for the inconveniences caused. Please go to "4.32 VGpass Application" to apply for a new VGpass."
        Once your application for a new VGpass has been approved, your account will automatically be able to resume normal operation with your new VGpass.
        • Too many irregular attempts to log in using the wrong combination of shareholder ID, username and passwords. Whenever a shareholder logs in, our account system keeps tabs on the IP address, usual login time, transaction pattern, amount, et cetera. When we detect suspicious activities that may attempt to breach the security of your account, we may temporarily suspend critical transactions of your account. In such a situation, we will send you a ticket and/or e-mail to investigate the situation and ask you to re-authenticate your shareholder account with your supporting documents.
        • New shareholders need to indicate their contact/residential address within three (3) days of their CPS subscription and authenticate their account by submitting identification documents and proof of address within seven (7) days of subscribing to CPS or risk the temporary suspension of their accounts until they do so.
        • Breach of conduct. Shareholders have been known to use VGmail to Spam others, trying to cheat the corporation by providing fake credit top up slips, et cetera. Such shareholders may have their shareholder account suspended temporarily or permanently.
- - - VGMC's E-Book is an electronic media that is made available for all our shareholders to allow easier understanding of VGMC. After logging in to your shareholder account, go to "5.0 Others" followed by "5.21 E-Book" to access VGMC's E-Book.
  - - As the same with our website and shareholder account, VGMC's E-book comes in 27 languages to cater to most, if not all of our International shareholders.
  - - Shareholders may choose to view our E-Book online or download it to their computer for future viewing or reference.
  - - Shareholders who wish to do so may write to VGMC to ask for copyright approval. However, it should be noted that in many countries, there are very strict regulations with regards to printing material such as books. One cannot simply print a book without prior approval from the relevant authority and circulate it to the mass public.
- - - After the introduction of VGMC's E-Book, we have moved forward by developing our own Multimedia Presentation to make understanding of VGMC even simpler, interesting and entertaining. In the VGMC Multimedia presentation, our spokesman discusses our corporate information, vision, mission, operations and business philosophy.
  - - Shareholders may choose to view our Multimedia Presentation online with our own media player or download it to their computer for future viewing. To view or download the Multimedia Presentation, go to "5.0 Others" followed by "5.22 Multimedia".
- - There is generally nothing wrong in referring someone else to become a shareholder of an offshore corporation but we suggest that you enquire with your local legal and financial consultant(s) for a more accurate answer.
- - Any person including our shareholders must obtain prior approval from our legal department before using our printed and electronic information including our company logo. All VGMC printed and website materials belong solely to the corporation and any shareholder or person who wishes to use our logo and information must seek our approval or risk facing legal consequences.
- - You are not allowed to do so unless you have obtained prior approval from our legal department.
- - These sites are set up by irresponsible parties without VGMC's approval. These sites are trying to phish VGMC shareholders’ personal information such as their username and password and also scam ignorant potential investors into believing they are part of VGMC. Our legal team is constantly working with relevant authorities to take action against these people but it’s never easy. These groups have always targeted large Multi-National Corporations and banking sites. Shareholders should always log in and access information through our only official site: http://www.vgmc.com . For more information, shareholders may go to our website >> "About Virgin Gold" >> "News & Press" >> "Scam Alert". We constantly publish information with regards to sites which our legal team has identified as Scams and so far it has been 100% spot on.
- - From all political, legal and financial regulatory perspectives, we are currently either unable or not in a suitable position to offer our shares to residents and citizens in some countries.
- - The responsibility of a Security Commission such as the SEC in the United States is to regulate securities in their own country. It has the responsibility to everyone within its jurisdiction to make sure that the offering of securities is within its financial regulatory framework. While it is not illegal for almost every person to subscribe to offshore corporation’s shares such as VGMC, local Security Commissions will definitely issue an investment warning/alert to its nationals to be cautious and careful as they cannot regulate offshore corporations such as VGMC.